Your Questions Answered

Everything you need to know about our AI-powered crypto trading platform

Type keywords like "security", "profits", "fees" or "withdrawal"

General Questions

AI Crypto Trading uses advanced machine learning algorithms to analyze market data, identify patterns, and execute trades automatically. Our AI system processes millions of data points per second across multiple exchanges to identify profitable opportunities that human traders might miss.

Key Advantages:

  • 24/7 market monitoring without emotional bias
  • Millisecond execution speed for arbitrage opportunities
  • Risk management algorithms to minimize losses

Getting started is simple and takes less than 10 minutes. Here's our streamlined onboarding process:

1

Sign Up

Create your account with email and enable 2FA for security.

2

Connect Exchange

Securely connect your preferred cryptocurrency exchange via API.

3

Configure Strategy

Choose from pre-built AI strategies or create custom parameters.

4

Start Trading

Activate your AI trader and monitor performance in real-time.

AI Trading Questions

Our AI trading algorithm has achieved an average accuracy rate of 89.2% in backtesting across various market conditions. However, it's important to understand that:

Arbitrage Opportunities 94%
Trend Prediction 87%
Risk Assessment 92%
Volatility Prediction 84%

Note: Past performance doesn't guarantee future results. Cryptocurrency markets are highly volatile, and all trading involves risk.

Yes, we offer multiple levels of customization for our AI trading strategies. You can choose from:

Pre-built Strategies

Choose from our tested strategies like "Conservative Growth", "Aggressive Arbitrage", or "Market Neutral".

Custom Parameters

Adjust risk tolerance, trading pairs, position sizes, and stop-loss limits to match your preferences.

Advanced Customization (Pro Tier)

Create completely custom strategies using our visual bot builder or API for algorithmic traders.

All strategies include our core AI risk management system to prevent catastrophic losses.

Security Questions

Security is our top priority. We employ a multi-layered security approach to protect your assets and data:

Fund Security

We never hold your cryptocurrency. All funds remain in your exchange accounts.

API Security

Exchange API keys are encrypted with AES-256 and stored in secure, isolated containers.

Account Protection

Mandatory 2FA, biometric login options, and session management.

Continuous Monitoring

24/7 security monitoring and regular third-party penetration testing.

Insurance Fund

We maintain an insurance fund that covers up to $5M in potential losses from platform failures (terms apply).

We use bank-level security to protect your exchange API keys. Here's our security protocol:

Withdrawal Permissions Disabled

We never request withdrawal permissions. Your API keys can only execute trades, not withdraw funds.

Military-Grade Encryption

API keys are encrypted with AES-256 encryption before storage in our secure database.

Isolated Storage

Encrypted keys are stored in isolated, air-gapped servers with no external internet access.

Automatic Key Rotation

Keys are automatically rotated every 30 days, and you can manually revoke access anytime.

Security Recommendation

We recommend using exchange sub-accounts with limited permissions and setting IP whitelisting when available.

Fees & Profits Questions

We offer transparent, performance-based pricing. You only pay when you profit:

Plan Monthly Fee Performance Fee Features
Starter
Free 20%

of net profits

Basic AI strategies • 2 exchange connections • $1K max portfolio

Pro
$99

/month

15%

of net profits

Advanced strategies • 5 exchange connections • Custom parameters

Elite
$299

/month

10%

of net profits

All features • Unlimited exchanges • Custom bot builder • Priority support

Additional Costs

Exchange trading fees still apply (typically 0.1%-0.2% per trade). Our platform doesn't charge deposit, withdrawal, or inactivity fees.

Profitability varies based on market conditions, strategy, and risk tolerance. Here are realistic expectations based on historical data:

5-15%

Monthly (Aggressive)

High-risk arbitrage and momentum strategies in volatile markets

2-8%

Monthly (Balanced)

Mixed strategies with moderate risk management

1-3%

Monthly (Conservative)

Low-risk strategies focusing on capital preservation

Important Considerations

  • Past performance doesn't guarantee future results
  • Cryptocurrency markets are highly volatile and unpredictable
  • Profits are not guaranteed and losses can occur
  • We recommend starting with a small amount you can afford to lose

Risk Management Strategy

Our AI includes automatic stop-loss (default: -15%), position sizing, and diversification to help protect your capital during market downturns.

Technical Questions

We support all major cryptocurrency exchanges and continuously add new ones. Here are our currently supported platforms:

Binance

Full support

Coinbase Pro

Full support

Kraken

Full support

FTX

Full support

KuCoin

Full support

Gemini

Full support

Bybit

Full support

+15 More

Including DEXs

Exchange Integration

We use standardized API connections that work with any exchange supporting REST APIs. If your preferred exchange isn't listed, contact our support team for custom integration options.

Yes! We offer fully-featured mobile apps for both iOS and Android devices. Here's what you can do with our mobile apps:

Real-time Monitoring

Monitor portfolio performance, active trades, and market movements in real-time.

Push Notifications

Get instant alerts for completed trades, arbitrage opportunities, and market events.

Trading Controls

Start/stop AI trading, adjust parameters, and execute manual trades on-the-go.

Biometric Security

Secure login with Face ID, Touch ID, or fingerprint authentication.

iOS App

Available on App Store

Android App

Available on Google Play

Web Platform

Our full-featured web platform is also available and optimized for all modern browsers with responsive design that works on any device.

Still Have Questions?

Our support team is available 24/7 to help you with any questions or technical issues.

Average response time: 4.2 minutes

FAQ | OonDex AI

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